We are Neigh & Nicker Limited. We are a company registered in England and Wales (company number 15320129). Our registered address is at Abbey House, Abbey Walk, Shaftesbury, Dorset, SP7 8BB, United Kingdom.
In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold, and use about you, as explained in this notice.
You can contact us in any of the following ways:
We take the privacy, including the security, of personal information we hold about you very seriously. This privacy notice is designed to inform you about how we collect personal information about you, how we store it and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.
We have appointed Justine Elmendorff as our data protection officer. You can contact them using the details set out above.
We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them. We may update this privacy notice from time to time. This version was last updated on 1st March 2024.
1.1 The key terms used throughout this privacy notice are defined below, for ease:
1.2 Data Controller: under UK data protection law, this is the organization or person responsible for deciding how personal information is collected, stored, and used.
1.3 Data Processor: a Data Controller may appoint another organization or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data or providing an email marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)
1.4 Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymized.
1.5 Special Information: certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and includes genetic information and biometric information.
2.1 Set out below are the general categories, types of data collected in each category and retention periods of the personal information that we collect, use, and hold about you:
| General Category | Types of Personal Data in that category | Retention Periods |
| Identity Information | This is information relating to your identity such as your name (including any previous names and any titles that you use), gender, marital status and date of birth. | Whilst an active customer or receiving marketing information from us which you have consented to receive. |
| Contact Information | This is information relating to your contact details such as email address, addresses and telephone numbers. | Whilst an active customer or receiving marketing information from us which you have consented to receive. |
| Account Information | This is information relating to your Account with us (including username and password). | Whilst an active customer or for 3 years after the last purchase through our site. |
| Payment Information | This is information relating to the methods by which you provide payment to us such as [bank account details,credit or debit card details] and details of any payments (including amounts or dates) that are made between us. | 7 Years. |
| Transaction Information | This is information relating to transactions between us such as details of goods, services and/or digital content provided to you and any return details. | 7 Years. |
| Survey Information | This is information that we have collected from you or that you have provided to us in respect of surveys or feedback. | 1 Year |
| Marketing Information | This is information relating to your marketing and communications preferences. | Whilst an active customer or if you have specified no marketing information to be sent, we will keep a record so not to contact you in the future. |
| Website, Device and Technical Information | This is information about your use of our website and technical data which we will collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about you device). | 1 Year |
2.2 The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.
3,1 Special information is explained in section 1 above. We do not collect or hold any special information about you.
3.2 We do not collect information relating to criminal convictions or offences.
4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below; but, in most cases, we will use your personal information for the following reasons:
4.2 So that we can provide you with goods and services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying said goods and services to you.
4.3 It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the goods and services to you (for example, if you move address and do not tell us, then your goods may be delivered to the wrong address).
4.4 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. Should you wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent for a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.
4.5 We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:
| Purpose | Legal Reason(s) for using the personal information |
| To Enroll you as a customer | Contract Reason Legitimate Interests Reason (to offer you other goods, services and/or digital content which helps us to develop our business) |
| To Process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment | Contract Reason Legitimate Interests Reason (in or to recover money that you owe to us) |
| To manage our contract with you and to notify you of any changes | Contract Reason Legal Obligation Reason |
| To comply with audit and accounting matters | Legal Obligation Reason |
| For record keeping, including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content | Contract Reason Legal Obligation Reason |
| To improve the goods, services, and/or the digital content that we supply | Legitimate Interests Reason (to improve the goods, services, and/or digital content for the future customers and to grow our business) |
| To recommend and send communications to you about goods, services, and/or digital content that you may be interested in. More details about marketing are set out in section 11 below | Legitimate Interests Reason (to grow our business) |
| To ensure the smooth running and corrects operation of our website | Legitimate Interests Reason (to ensure our website runs correctly) |
| To understand how customers and visitors to our website use the website and interact with it via data analysis | Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customers’ needs, desires and requirements) |
4.6 Sometimes we may anonymize personal information to ensure you can no longer be identified and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for internal use. As this data is grouped together with other personal information, and you are not identifiable from that combined data we are allowed to use this data.
4.7 Under data protection laws, we can only use your personal information for the purposes we have informed you about, unless we consider that the new purpose is compatible with the purpose(s) we informed you about. If we want to use your personal information for a different purpose that we do not think is compatible with the original purpose(s) we told you about, we will contact you to explain this and what legal reason is in place to allow us to do this.
5.1 We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Marketing Information, directly from you when you fill out a form, survey or questionnaire, purchase goods, services and/or digital content from us, contact us by email, telephone, in writing or otherwise. This includes the personal information that you provide to us when you subscribe to our mailing list, enter a competition, or complete a survey.
5.2 We may also receive Website, Device and Technical Information automatically from technologies such as cookies that are installed on our website. To find out more about these please see our cookie policy, which is available www.neighandnicker.co.uk/legal/cookies.
6.1 We may need to share your personal information with other organizations or people. These organizations include:
6.2 Depending on the circumstances, the organizations, or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out both our responsibilities and obligations as well as the Data Processor’s, including security of personal information.
6.3 We do not sell or trade any of the personal information that you have provided to us.
7.1 If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA, then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information as is given within the EEA and that the transfer is made in compliance with data protection laws (including, where relevant, any exceptions to the general rules on transferring personal information outside of the EEA that are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA.
7.2 The safeguards set out in data protection laws for transferring personal information outside of the EEA include:
8.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the goods and services.
8.2 You can contact us (using the details at the beginning of this notice) to request a copy of our retention policy, which sets out how long different types of personal data will be kept for.
9.1 Under data protection laws, you have the following rights in relation to your personal information:
9.2 In addition to the rights set out in section 9.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details are set out in section 4.5.
9.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:
10.1 You may receive marketing from us about similar goods and services, where either you have consented to this, or we have a legal reason allowing us to contact you for marketing purposes.
10.2 However, we will give you the opportunity to manage how or if we market to you. In any email we send to you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences. If you have an account with us, you can login to your account and manage your preferences there too. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
10.3 If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to goods and services that you have purchased from us).
10.4 We do not pass your personal information on to any third parties for marketing purposes.
11.1 If you are unhappy about the way we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we can discuss this with you to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.
Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you, and you will need to check their privacy notices to understand how your personal information is collected and used by them.